CUSTOMER SERVICE AND SHIPPING
We endeavour to pack and ship all in-stock orders within 3 business days of receipt of your payment. Should we encounter any delays in the processing of your order we will contact you via email.
If you require your order urgently please contact us on +61 8091 4345 and we shall do everything we can to expedite your order.
|Cost of Shipping
We offer free Australia wide shipping for orders over $99 (shipping for orders under $99 is $12.50 flat rate). For international orders, a flat rate of $25 applies.
We also offer an Australia wide Express service for $15.50.
|Delivery Within Australia
In most cases, your parcel will arrive within 1-3 business days from dispatch. For customers located in regional Australia, please allow an extra 2-3 days.
We currently offer International Shipping via Registered Post International. In most cases your parcel will arrive within 10 days from dispatch. Shipments may be expedited if necessary. Please contact us for further details should you require your order urgently.
As a general rule, all orders for delivery to Australian addresses will be sent via Australia Post delivery service.
Returns and Money-Back Guarantee
We provide a money-back guarantee, so try all of our products risk-free.
If for whatever reason you are unable to use the First Light Organic products you have purchased please contact us by email with what your difficulty is.
Any return must comply with the following conditions:
• Goods must be securely packaged so as not to incur any damage upon their return.
• Goods must be accompanied by a note explaining the reason you are needing to return the product.
We offer complimentary gift wrapping - please request during the check out process. You can also write a personalised message to the recipient and request that the invoice not be included with the order.
Damaged goods must be advised by phone or email within 2 days of receipt of your parcel otherwise no claims will be accepted.
All credit card transactions are processed securely. The security and confidentiality of your credit card details is of paramount importance to us. Credit card details are not available to our employees and no information regarding customers and their purchases is passed to any third party. When you are required to enter confidential information, such as your credit card details, we invoke SSL (Secure Socket Layer) to encrypt all details sent from you to our website. When SSL encryption is working, you should see a padlock appear at the bottom right of your browser window. (this is dependant on the version of browser you have, some browsers may not have this feature).
All prices are quoted in Australian dollars and are inclusive of GST (Australian Goods & Services Tax)
We endeavour to keep everything on our Online Shop in stock so we can supply your order ASAP. If for any reason, out of our control, we cannot supply a product immediately, we will contact you by email to advise you of the next availability or of a suitable alternative. Orders will be dispatched within 2 to 7 days of receipt of order. (Or contact will be made with you).